GridMe

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Support & feedback

Support & feedback

Found a snag, spotted a regression, or have a roadmap idea? Reach us in-app fastest—email stays open for broader issues.

Contact

In-panel feedback

Illustrator keeps context close: use the lightweight ? control in GridMe—the message carries your build number so we reproduce faster.

  • Tagged as defect or roadmap idea
  • Routes straight into our tracker
  • Best for repeatable UI quirks

Email

Licensing, receipts, rollout questions, or “Illustrator will not boot the panel” moments—say hello via mail.

Write support@gridme.app

Troubleshooting

macOS: “cannot verify install-gridme.command”

Downloads keep a quarantine flag until a signed installer clears it—normal for unsigned helper scripts. Try these in order before assuming corruption:

  1. Finder → Right-click → Open → Open.
  2. Or System Settings → Privacy & Security → Open Anyway beside the banner.
  3. Or run xattr -dr com.apple.quarantine . inside the extracted folder via Terminal.

Long term, distributing a Developer ID-signed .pkg removes nearly all friction (optionally paired with notarisation).

“Extension not properly signed”

CEP sandboxing sometimes blocks experimental builds—the debug toggle below wakes the panel:

Windows registry

  1. Open regedit.
  2. Visit HKEY_CURRENT_USER\Software\Adobe\CSXS.<version>(match Illustrator's manifest).
  3. Create string PlayerDebugMode → value 1, restart Illustrator.

macOS defaults

  1. Paste defaults write com.adobe.CSXS.<version> PlayerDebugMode 1 adjusted for your target.
  2. Restart Illustrator.

Blank panel

Toggle the extension tab closed, reopen Window → Extensions → GridMe, hard-quit Illustrator if the surface stays gray.